{"id":10725,"date":"2023-07-18T12:58:22","date_gmt":"2023-07-18T15:58:22","guid":{"rendered":"https:\/\/tridentnewspaper.com\/?p=10725"},"modified":"2023-07-18T12:58:22","modified_gmt":"2023-07-18T15:58:22","slug":"dnd-aware-of-high-call-volumes-at-canada-life","status":"publish","type":"post","link":"https:\/\/tridentnewspaper.com\/fr\/dnd-aware-of-high-call-volumes-at-canada-life\/","title":{"rendered":"Le MDN est inform\u00e9 du nombre \u00e9lev\u00e9 d'appels \u00e0 Canada Vie"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h3><b>Le MDN est inform\u00e9 du nombre \u00e9lev\u00e9 d'appels \u00e0 Canada Vie<\/b><\/h3>\n<p><b>Par MDN<\/b><\/p>\n<p class=\" translation-block\">La Compagnie d\u2019Assurance du Canada sur la Vie est devenue l\u2019administrateur du R\u00e9gime de soins de sant\u00e9 de la fonction publique (RSSFP) le 1er juillet 2023. La transition de la Sun Life \u00e0 la Canada Vie est une entreprise d\u2019envergure, qui touche 1,7 million de fonctionnaires f\u00e9d\u00e9raux, de militaires des Forces arm\u00e9es canadiennes (FAC), de fonctionnaires \u00e0 la retraite et de leurs personnes \u00e0 charge admissibles.<\/p>\n<p><span style=\"font-weight: 400;\">La Canada Vie s\u2019efforce de terminer le processus d\u2019adh\u00e9sion pour les fonctionnaires, les membres des FAC, et les fonctionnaires \u00e0 la retraite qui ne sont pas encore dans le syst\u00e8me. Si votre demande n\u2019est pas urgente, veuillez songer \u00e0 attendre quelques semaines avant de communiquer avec le centre d\u2019appels de Canada Vie pour que les personnes qui ont des besoins urgents parviennent \u00e0 communiquer rapidement avec eux.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Le gouvernement du Canada collabore avec la Canada Vie afin d\u2019am\u00e9liorer l\u2019exp\u00e9rience des participants et des participantes au cours de cette transition de grande envergure. La Canada Vie prend des mesures imm\u00e9diates pour r\u00e9duire le temps d\u2019attente, notamment en augmentant le nombre de repr\u00e9sentants et de repr\u00e9sentantes du centre d\u2019appels qui ont re\u00e7u une formation et une autorisation de s\u00e9curit\u00e9. Les membres de l\u2019\u00c9quipe de la D\u00e9fense peuvent s\u2019attendre \u00e0 une am\u00e9lioration progressive tout au long du mois de juillet et par la suite.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si vous avez d\u00e9j\u00e0 termin\u00e9 le processus d\u2019adh\u00e9sion pr\u00e9alable, vous pouvez obtenir votre nouveau num\u00e9ro de r\u00e9gime ici : <\/span><a href=\"https:\/\/www.welcome.canadalife.com\/pshcp\/your-benefit-card-and-plan-number.html\"><span style=\"font-weight: 400;\">Votre carte de prestations et votre num\u00e9ro de r\u00e9gime.<\/span><\/a><span style=\"font-weight: 400;\">Ce num\u00e9ro est n\u00e9cessaire pour envoyer une demande de r\u00e8glement. Votre num\u00e9ro de certificat demeure le m\u00eame que celui de la Sun Life. Vous pouvez \u00e9galement obtenir votre num\u00e9ro de certificat sur la <\/span><a href=\"https:\/\/gcintranet.tpsgc-pwgsc.gc.ca\/remuneration-compensation\/awr-cwa-eng.html\"><span style=\"font-weight: 400;\">MaPayeGC<\/span><\/a><span style=\"font-weight: 400;\"> .<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; DND aware of high call volumes at Canada Life By DND Canada Life Assurance Company became the administrator of the Public Service Health Care Plan (PSHCP) on July 1, 2023. The transition from Sun Life to Canada Life is a big undertaking, affecting 1.7 million federal\u00a0service employees, Canadian Armed [&hellip;]<\/p>","protected":false},"author":2,"featured_media":10726,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[13],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DND aware of high call volumes at Canada Life | Trident Newspaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tridentnewspaper.com\/fr\/dnd-aware-of-high-call-volumes-at-canada-life\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DND aware of high call volumes at Canada Life | Trident Newspaper\" \/>\n<meta property=\"og:description\" content=\"&nbsp; DND aware of high call volumes at Canada Life By DND Canada Life Assurance Company became the administrator of the Public Service Health Care Plan (PSHCP) on July 1, 2023. 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